Shipping & Returns Policy

Shipping & Returns Policy

Thank you for shopping with us! Here’s what you need to know about our shipping and return process:

Shipping Carriers

We primarily use UPS and USPS for all our deliveries to ensure reliable and efficient service.

Order Processing Times

We strive to get your order shipped out as quickly as possible. Please note our processing times below:

  • Polo Shirts, T-shirts, Hats, and Water Bottles: These items typically ship out within 1-3 business days from the date your order is placed.
  • Nupe Fit Shirts: Due to their specialized nature, Nupe Fit shirts usually ship out within 3-4 business days from the date your order is placed.

Please keep in mind that “business days” exclude weekends and major holidays.

Shipping Confirmation & Tracking

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number. You can use this number to monitor the progress of your delivery1 directly on the UPS or USPS website, depending on the carrier used for your shipment.

Estimated Delivery Times

Estimated delivery times will vary depending on your location and the shipping method chosen at checkout. While we do our best to provide accurate estimates, please remember that these are not guaranteed and unforeseen delays can sometimes occur with the shipping carrier.

Shipping Costs

Shipping costs are calculated based on the weight of your order and your shipping address. You’ll be able to view the exact shipping cost for your order during the checkout process before you finalize your purchase.

International Shipping

At this time, we do not offer international shipping. We only ship within the United States.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you aren’t, we accept returns and exchanges on unworn, unwashed, and undamaged items within 14 days of delivery.

To initiate a return or exchange:

  1. Please contact our customer service team at info@diamondlifecollective.com with your order number and the reason for your return/exchange.
  2. We’ll provide you with instructions on how to return your item(s).
  3. Once we receive and inspect your returned item(s), we’ll process your refund or exchange. Refunds will be issued to the original form of payment. Please allow 4-5 business days for the refund to appear on your statement.

Please note:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item2 shipped, damaged item).
  • Original shipping charges are non-refundable.

Damaged or Incorrect Items

We meticulously inspect all items before shipping, but sometimes issues can occur during transit. If you receive a damaged, defective, or incorrect item:

  1. Please contact us immediately (within 14 days of delivery) at info@diamondlifecollective.com.
  2. Please provide your order number and clear photos of the damaged or incorrect item.
  3. We’ll assess the issue and provide you with a resolution, which may include a replacement, refund, or store credit, along with instructions on how to return the item if necessary. We’ll cover the shipping costs for returning damaged or incorrect items.